Job Description

Job Description

Job Description

The Staff Pad has partnered with a hospitality company in Houston, Texas and we are currently seeking a Bilingual Technical Client Support Representative (Spanish/English) to be a part of this thriving company. Our client has been in business for nearly 50 years and continues to deliver technology and services to guest-centric properties nationwide.

As a Bilingual Technical Client Support Representative , you will play a critical role in supporting the innovative property technology services provided by our client, a market leader in video, data, and digital transformation solutions. With over 45 years of legacy, they empower guest-centric properties through advanced technology and superior customer support, serving global leaders in the hospitality and multifamily sectors.

You’ll have the chance to work in a collaborative environment, leveraging the best telecommunication tools and technologies to provide value and enhance the experiences of customers and end-users.

**This is an onsite position**

• Five 8-hour shifts, Monday through Friday, or Wednesday through Sunday.
  
• Schedule may include holidays and weekends in a 24x7 call center environment.
  
• Starting pay: $17.00 - $20.00 per hour, with opportunities for an additional $2.00 per hour after 90 days of meeting performance expectations.
  

• Provide exceptional technical support via phone, email, and web channels, ensuring issues are resolved from initial intake to closure.
  
• Guide customers through advanced troubleshooting processes with clear communication and patience.
  
• Deliver accurate and satisfactory solutions to technical queries and concerns.
  
• Document all customer interactions, track issues, and maintain detailed records of resolutions.
  
• De-escalate situations involving dissatisfied customers, offering calm and effective support.
  
• Collaborate with team members to enhance technical aptitude and overall service quality.
  
• Manage multiple cases simultaneously while prioritizing issues based on severity.
  
• Identify root causes of issues, recommend solutions, and implement preventative measures where applicable.
  

• Bilingual (English/Spanish)
• Minimum of 3 years of experience in technical or customer support within a call center environment.
  
• Experience with media systems such as commercial TVs, set-top boxes, streaming players, and cable/satellite TV is a plus.
  
• Strong technical aptitude with a willingness to learn and adapt to new technologies.
  
• Superior verbal and written communication skills, with a focus on professionalism and clarity.
  
• Proven ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  
• Exceptional customer service skills, including active listening and issue ownership.
  
• Proficiency with basic computer programs and technical troubleshooting.
  
• Attention to detail and the ability to maintain composure under pressure.
  

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