Job Description
Key Responsibilities:
Receive and prioritize emergency and administrative calls, including medical emergencies, hospital transfers, and air medical requests.
Dispatch EMS units using CAD and radio systems while ensuring accurate and timely communication.
Provide pre-arrival instructions to callers per established protocols.
Maintain clear documentation and follow procedures outlined in policies and guidelines.
Coordinate with internal departments and external agencies as needed.
Operate communication tools and databases; perform administrative tasks as assigned.
Qualifications:
High school diploma or equivalent.
Two years of customer service or call center experience, or a related college degree.
Strong written and verbal communication skills.
Ability to type at least 30 wpm with 80% accuracy.
Must pass background check, drug/nicotine screenings, physical exam, and competency test.
Preferred Qualifications:
Experience in high-stress or public safety environments.
Bilingual or multilingual skills are a plus.
Positive, team-oriented attitude and professional work ethic.
Work Conditions:
Fast-paced, high-stress, and secured environment.
Shifts include nights, weekends, holidays, and mandatory overtime.
Frequent exposure to emotionally distressing situations and callers.
Requires prolonged computer and headset use with limited mobility during shifts.
Equal Opportunity Statement:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other protected status.
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